Refund policy

      1. Free Online Booking Request

Online bookings made through our website are free of charge.

A free online booking request does not constitute a rental contract, a payment commitment, or a final rental agreement by itself. 

The rental is only confirmed after verification of the customer’s documents, acceptance by TRUST Rental, payment at the agency, and signature of the rental agreement.

 

      2. Payment at the Agency

All payments are made directly at the TRUST Rental agency before the start of the rental.

No online payment is required to make a booking request.

The customer must present a valid driving licence, identification document, and any other required document before the rental can be accepted.

TRUST Rental reserves the right to refuse the rental if the customer does not meet the legal or rental requirements.

 

      3. After Taking Possession of the Vehicle

Once the customer has paid at the agency, signed the rental agreement, and taken possession of the vehicle, the rental is considered final.

No refund will be issued after this point.

This applies in particular in case of early return, non-use of the vehicle, change of mind, weather conditions, personal issues, customer delay, or any other reason not caused by TRUST Rental.

 

      4. Cancellation by TRUST Rental

If TRUST Rental is unable to provide the reserved vehicle for a reason caused by the company, the customer will not be charged.

If payment has already been made and the rental cannot take place for a reason caused by TRUST Rental, the customer may receive a full refund or be offered another available vehicle, depending on availability.

 

      5. Exceptional Cases

TRUST Rental reserves the right to offer a partial or full refund only in exceptional cases and at its sole discretion.

Any refund decision remains exceptional and does not create an automatic right to reimbursement.